Troubleshooting

Make sure a Windows Hello PIN is not configured and manually disable Hyper-V as required by the supplied instructions.

1. Open Windows Search.

2. Type Sign-in Options.

3. Open Sign-in Options in Settings.

4. Locate the setting shown below and make sure it is disabled.

[Insert supplied screenshot: Windows Settings → Accounts → Sign-in options with the Windows Hello-only sign-in setting highlighted]

1. Click PIN (Windows Hello).

2. Make sure a PIN is not set.

3. If a PIN is configured, remove it and make sure a password is set.

4. Download and run the supplied configuration/restart file.

The supplied instructions state that this file automatically restarts the PC after 10 seconds.