Troubleshooting

This error may indicate that the loader was blocked or detected a conflicting process.

1. Close the loader.

2. Close debugging tools and any running virtual machines.

3. Review our Remove Conflicting Software guide.

4. Restart your computer.

5. Repeat the launch process.

If the error continues, contact Synthera Support. Include the exact error and mention any virtualization or debugging software installed on your computer.

Do not remove virtual machine software or change additional security settings without confirming the requirement with support.